Jason,
Your message causes me to want to contribute to this thread.
Your list seems to miss out or give insufficient weight to
1. The business need for the change in the first place
2. The impact that the software change/addition will have on the whole
business.
3. What explicit changes will be required in organisation and people terms
for it to work successfully?
4. What additional changes may be required to business processes to
accompany the IT changes?
Your list, which I have no issue with, appeared to miss these out and to
that end reminded me of IT changes which often (from my experience and all
the research) disappoint, in terms of return on investment.
I am cautious in raising these issues because I sense, in the tone of your
message, an intuitive concern for the people issues. SO maybe you believe
or know that they are included. I would like to see them made much more
explicit.
I believe that we have a long way to go to get these issues firmly on the
table with clients understanding their importance and then committing
time, effort, energy and money to them.
Ian Saunders
Transition Partnerships - Harnessing change for business advantage
tpians@cix.co.uk
--tpians@cix.co.uk (Ian Saunders)
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>