Learning-Org July 1998: Customer Service Call Center Training LO18754

Customer Service Call Center Training LO18754

jwilk@rexallsundown.com
Wed, 29 Jul 1998 14:40:27 -0400

Messages sorted by: [ date ][ thread ][ subject ][ author ]
Next message: Jean A. Wihbey: "Downward Influence Tactics LO18755"
Previous message: Dale Emery: "Levels of Intimacy in Communication LO18753"
Next in thread: Mauricio Cardenas P.: "Customer Service Call Center Training LO18769"
Reply: Mauricio Cardenas P.: "Customer Service Call Center Training LO18769"
Reply to [ author only ][ Learning-Org list ]

I am a big fan of The Fifth Discipline and I wonder if anyone could
recommend an organization which provides training tailored to call centers
using this method of thinking. This group was suggested as a resource.

Thanks!

Jeannine Wilk

jwilk@rexallsundown.com

Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>

Next message: Jean A. Wihbey: "Downward Influence Tactics LO18755"
Previous message: Dale Emery: "Levels of Intimacy in Communication LO18753"
Next in thread: Mauricio Cardenas P.: "Customer Service Call Center Training LO18769"
Reply: Mauricio Cardenas P.: "Customer Service Call Center Training LO18769"