It's to the advantage of both a vendor and customer to create and
maintain a relationship of openness and trust.
When would this proposition be true, and when false? Assuming that it's
true in a particular situation, how would you make the case to a vendor's
or customer's management that they should try to create such relationships
with their customers/vendors? Do you have any references to successful or
unsuccessful attempts at this?
--Don Dwiggins "When you're losing the game, SEI Information Technology change the rules." d.l.dwiggins@computer.org -- Seen on an office wall
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