Destroying through labelling LO19429

J.C. Lelie (janlelie@wxs.nl)
Wed, 07 Oct 1998 22:41:07 -0700

Replying to LO19410 --

Hi Roald,

rn@tpg.no wrote:
>
> Reading about another new book on TQM(LO19336) I was getting fuel for some
> questions regarding quality....and labels;
>
> 1. Why is it that people who really want quality tend to destroy
> that movement through a concept called Total Quality Management - TQM.?

I once learned that Deming himself did not agree with the term TQ
Management. I personally think that adding Management to any verb of noun
increases your salary and/or the potential sale of books, videos and
conferences, as many people see themselves as managers (Human Resources -,
Knowledge - , Expertise -, Project -, Kindergarten -, Information -,
Account -, Installed Base -, .. ). Or perhaps managers have more money to
spent. (Hint: also always sell something as being NEW - i'm trying to sell
now: NEW IMPROVEMENT IMPROVED)(Second hint: Dilbert's principle)

> 2. How can we explain the success of certification programmes
> like ISO 9000 ?
> In other words which are
> the sustained effects on quality and continuous improvement of quality

Not, no effect. It can be worse. I have been involved in efforts to win
the Baldridge Award; and am currently working according to the EFQM -
guess what the M stands for - model. Probably the wrong conclusion from NO
PAIN, NO GAIN: if it hurts, it might work, or, if it doesn't hurt it
certainly won't work.

take care,

Jan Lelie

-- 
Drs (= Dutch MSc/MBA) J.C. Lelie CPIM (Jan)
mailto:janlelie@wxs.nl       
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