On rereading it occurs to me that this is connected to Personal Mastery.
Listen.
Is (bad) quality something that happens to you? something you have to
react against?
Or do you make a choice to deliver quality? do you say to youself "I
want to have total quality" (and go on with what you are doing)?
In the latter case you create mental energy (vision versus current
reality) and will be able to manipulate ("pulling by using your hands")
these levels in order to realize your vision. When somebody is unaware
of this process (the first case), the short term reaction might catch up
with you, destroy the vision and settle for managing ("controlling by
using your hands").
This, on the long run, would drive an organisation into a system of
balanced system archetypes like "drifting goals", "fixes that backfire"
and "shifting the burden". Work it out for your actual situation and
fill in the colours.
Choose an abfab weekend!
Jan
> > 1. Why is it that people who really want quality tend to destroy
> > that movement through a concept called Total Quality Management - TQM.?
>
> I once learned that Deming himself did not agree with the term TQ
> Management. I personally think that adding Management to any verb of noun
> increases your salary and/or the potential sale of books, videos and
> conferences, as many people see themselves as managers (Human Resources -,
> Knowledge - , Expertise -, Project -, Kindergarten -, Information -,
> Account -, Installed Base -, .. ). Or perhaps managers have more money to
> spent.
-- Drs J.C. Lelie CPIM (Jan) mailto:janlelie@wxs.nl LOGISENS - Sparring Partner in Logistical Development - Mind@Work - est. 1998 - Ontwikkelingen voor beter teamwerk - http://www.mindatwork.nl + (31)70 3243475 Fax: idem - GSM: + (31)654685114Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>