Thomas Struck,
You are on target. learning requires good feed back. That is a core reason
Deming's followers did and do so well. SPC, one leg of Deming's SoPK,
requires constant evaluation of changes made with quantitative feed back
given to the closest place and place best qualified to take action.
Deming's ideas promote constant evaluation at all levels of decisions so
the organization can learn. Feedback is key to the PDCA cycle.
For feedback to be effective it must be neutral. If it is overly anecdotal
the discussion wanders and becomes personal. If it is quantitative based
on previously agreed indicators of how well the process works the chances
of hearing it are improved.
The consequence of successful or unsuccessful effort should be the same --
A careful review of what went well and what did not. When the organization
does that it has a chance of learning from experience.
Gene
At 10:21 AM 10/19/98 +0100, you wrote:
>No learning without feedback may be quite trivial a notion, but it looks
>neglected to me (admittingly, I haven't read LO for some time).
Eugene Taurman
interLinx ilx@execpc.com http://www.execpc.com/~ilx
What you are is determined by the thoughts that dominate your mind.
Paraphrase of Proverbs Ch 23 vs 7 KJV
--Eugene Taurman <ilx@execpc.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>