>You are on target. learning requires good feed back. That is a core reason
>Deming's followers did and do so well. ... Feedback is key to the PDCA
>cycle.
Yes (also to the subject line)! But feedback is only valuable, if there
are people who are eager to read the feedback and to think about improving
actions. Not "must" but "want". And for me, the crucial point is not to
get the feedback, but the "want" of the teams. (Not of the sort of "you
better give me your wanting, otherwise...") A wanting team will get the
required feedback quite easily as soon as they start to work on the
question "What do we need to know?"
Liebe Gruesse
Winfried Dressler
--"Winfried Dressler" <winfried.dressler@voith.de>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>