Peter...
Reference to your note.
I am aware that Prof W Edwards Deming made this statement .. many times,
and what's more he "upped" the figure progressively as he travelled and
consulted. At the end he was saying 95% of the problems lie with the
system.
I think too, WDED made the statements before Drucker.
Suggest you refer to The Deming Dimension by Henry R Neave, ISBN
0-945320-08-6. This is the nearest yet to a biography, extracting the key
messages of WED>
Regards...
Roy
--Roy Greenhalgh <rgreenh@ibm.net>
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