Peter wrote:
> I need help in finding a reference for something attributed to Peter
> Drucker. He is reported to have said something to the effect that 80%-90%
> of performance problems can be attributed to the system as opposed to the
> individuals. His idea is referenced in an article I have submitted for
> publication and the editor want the reference for it. I am certain that
> someone on this list knows the answer!
I agree with the responders who said it was either Deming or Juran
who additionaly made that observation. If you'd like to try some primary
sources --
W. Edwards Deming, "Out of the Crisis", Massachusetts Institute of
Technology Center for Advanced Engineering Study, 1982
http://www.amazon.com/exec/obidos/ASIN/0911379010/learningorg
W. Edwards Deming, "The New Economics", Massachusetts Institute of
Technology Center for Advanced Engineering Study, 1994
http://www.amazon.com/exec/obidos/ASIN/091137907X/learningorg
J. M. Juran, "Managerial Breakthrough" (Revised Edition),
McGrawHill, 1995 (First edition published in 1964)
Jay Spitulnik
jspitulnik@aedinc.com
--Jay Spitulnik <jspitulnik@aedinc.com>
[Host's Note: I have taken the liberty of inserting booklinks within Jay's msg for the two Deming books. The Juran book appears to be out of print. ...Rick]
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>