Learning-Org February 1999: service mapping/blueprinting LO20593

service mapping/blueprinting LO20593

Cherrill P. Heaton (heaton@unf.edu)
Sat, 6 Feb 1999 15:39:05 -0500

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If anyone knows about any online examples of service maps/blueprints as
discussed by G. Lynn Shostack (other than the shoe-shine stand!), I would
appreciate hearing about them.

Am also looking for Shostack's General Service Map online without success.
Thanks.

-- 

"Cherrill P. Heaton" <heaton@unf.edu>

        Learning-org -- Hosted by Rick Karash <rkarash@karash.com>
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Next message: Artur F. Silva: "Leverage points for organizational learning LO20594"
Previous message: Artur F. Silva: "Ignorance is an antonym for learning? LO20592"
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Reply: Roy Greenhalgh: "service mapping/blueprinting LO20600"
Reply: Roy Greenhalgh: "service mapping/blueprinting LO20601"
Reply: John Gunkler: "service mapping/blueprinting LO20618"