A few weeks ago I put out a request here for help in citing a reference
for a quote. Several individuals responded in short order and I was able
to nail down the reference within 24 hours. This enable me to finish the
paper I was revising and get it to the editor for publication. The
existance of this virtual community is greatly appreciated by myself as I
am an independent consultant and can't just walk down the hall to pick
someone's brain.
The quote in question turned out to be: "In my experience, most troubles
and most possibilities for improvement add up to proportions something
like this:
94% belong to the system(the responsiblity of management)
6% are attributed to special causes"
The author is W. Edwards Deming, Out of the Crisis (Cambridge:
Massachusetts Institute of Technology) 1982. However, when I went to
Deming's book, I was disappointed in that he did not state how he knew
this.
Peter Clute
--Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>