Geoff,
We use a version of process mapping to uncover those tasks that might not
need to be done or might be better done in a different path. We also link
the communication mapping to see its connection to the work flow. This
whole process is integrated with a GRID Organization Development approach
that increases the candor and trust (definitely needed where downsizing
has now created a major block to anyone revealing the true nature of THEIR
OWN work!!).
The process has been used very successfully at Motorola in Austin, Texas.
Let me know if you'd like more information.
Sandy Wells, Ed.D.
Wells & Associates
"Parcell, Geoff." wrote:
> I'm interesting in learning how others eliminate work from the system. My
> organisation is just merging with another company, has gone through some
> painful downsizing and is now looking to eliminate some of the work that
> was being done. Has this been a discussion tiopic in the past?
--Sandy Wells <sjwells@earthlink.net>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>