Performance Measurement in Health Care LO21379

Jack Zigon (jack@zigonperf.com)
Thu, 22 Apr 1999 10:22:18 -0400

Here's an article from today's news I thought you might be interested in.

Subject: Measuring Hospitals Improves Performance

http://www.zigonperf.com/HealthCarePerf.htm

Visit this ULR for a description of how an Ohio HMO began measuring
hospital heart-surgery performance with surprising results. They found
that while hospital reputation was somewhat independent of performance on
objective measures, introduction of performance measures helped improve
hospital performance.

-- Jack

Jack Zigon Email: jack@zigonperf.com
President URL: http://www.zigonperf.com
Zigon Performance Group Voice: 610-891-9599
PO Box 520 Fax: 610-891-9055
Wallingford, PA 19086-0520 USA Orders: 800-244-2892

Performance measurement for hard-to-measure work and teams

-- 


Jack Zigon <jack@zigonperf.com>


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