Results management: learning can do it.
http://www.zigonperf.com/Results_Government.htm
Article summarizing use of the Balanced Scorecard approach to performance
measurement in a government setting.
Designing a system for managing the performance of mental health managed
care.
http://www.zigonperf.com/Mental_Health.htm
Explores the development, implementation, and early results of using a
comprehensive performance management system for public sector managed
behavioral health care. The New York State Prepaid Mental Health Plan
(PMHP) performance management system was developed to reflect the concerns
of multiple stakeholders-individuals receiving services, families,
providers, advocates, and policy makers-and is a foundation for continuous
quality improvement activities and information-reporting products such as
report cards.
Measuring R&D Productivity
http://www.zigonperf.com/Measure_Productivity.htm
Although R&D productivity is difficult to measure, many companies are now
putting pressure on their scientists and engineers to not only produce new
products and processes, but to demonstrate their value to the
organization. This article explains some of the major reasons why R&D
measurement and evaluation systems fail, and presents some suggestions for
designing a successful system.
-- Jack
>----------------------------------------------------------
Jack Zigon Email: jack@zigonperf.com
President URL: http://www.zigonperf.com
Zigon Performance Group Voice: 610-891-9599
PO Box 520 Fax: 610-891-9055
Wallingford, PA 19086-0520 USA Orders: 800-244-2892
> Performance measurement for hard-to-measure work and teams
--Jack Zigon <jack@zigonperf.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>