Andrew,
You are right, management's questions are most important. That is why
Deming devoted chapters to the right questions in his books.
The questions asked by managers drive the culture, attitudes and
priorities of an organization.
The most important questions are:
How can I make your work, work better?
How can we make your process work better?
Why is it done that way? Can you show me how it is done?
How ell does it work and How do we know?
Great topic for a book.
et
>I am writing a book on the importance of asking the right questions in the
>workplace. I believe the most successful companies and successful managers
>ask and encourage others to actively ask questions.
>
>Do you agree that successful companies have a questioning culture?
>
>What are the five most important questions a manager should constantly be
>asking his or her staff to help build a learning organization?
>
>Andrew Finlayson
Eugene Taurman
interLinx Consulting
414-242-3345
fax 781-459-825
http://www.execpc.com/~ilx
"If a company values anything more than its' customer, it will lose the
customer. The irony of that, if it is profitability, market share,
security, teams, learning or philanthropy that it values more it will lose
the opportunity for these too." ET
--Eugene Taurman <ilx@execpc.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>