Good question. I'll stop at two answers:
1. Why?
2. How?
"Why" takes one up a level in abstraction, getting at the values or
reasons behind doing something.
"How" takes one down a level, getting at the ways values are implemented.
Using "why" to get at value suppositions (justifications) and "how" to
encourage implementation (action planning) are the two most important
questions I use.
--"John Gunkler" <jgunkler@sprintmail.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>