Question asking in the workplace LO21755

John Gunkler (jgunkler@sprintmail.com)
Thu, 27 May 1999 14:28:46 -0500

Replying to LO21736 --

Good question. I'll stop at two answers:

1. Why?

2. How?

"Why" takes one up a level in abstraction, getting at the values or
reasons behind doing something.

"How" takes one down a level, getting at the ways values are implemented.

Using "why" to get at value suppositions (justifications) and "how" to
encourage implementation (action planning) are the two most important
questions I use.

-- 

"John Gunkler" <jgunkler@sprintmail.com>

Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>