Here are comments taken directly from the course evaluation sheets:
Most useful were the assessment strategies, and the knowledge of "There are
no stupid questions."
Most useful was learning how to show or announce a breakdown in a
non-threatening manner.
Really beneficial are how to hear other viewpoints, and putting a
"timeframe" into conversations for action.
I think active listening, Left-Hand Column/right-Hand Column, and the
anatomy of a request may help me in my current job and possibly even in my
personal life.
I found the reminder of assessment and closure most beneficial.
If we don't assess after a complex request is completed, then we lose the
learning opportunity!
I think that most important is the understanding of the responsibility of
the requester AND the performer, and the needs for declaring breakdowns.
Anatomy of a request! Pin it down!
Becoming aware of your inner dialog is important.
If you want more information, let me know.
Barry
-- Barry Mallis, Manager - Training and Development MARKEM Corporation www.markem.com | email: bmallis@markem.com voice: 603 357-4255 ext. 2578 | FAX: 603 352-0525Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>