My take on ISO 9000 is that it's very compatible with LO. Its basic
approach is: say what you're going to do, do it, and be able to prove that
you did. Looks very much like establishing good conditions for an
organization to learn from what works and what doesn't--to adapt, in other
words.
Sure, the best of ideas can be puffed up and dumbed down by Dilbert's
pointy-haired managers, and ISO 9000 is certainly not idiot proof. But it
beats a lot of other strategies, methinks.
Cheers
Bill Buxton
--"William Buxton" <wbuxton@hns.com>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>