I agree, the logic of ISO 9000 is very compelling , but so is the logic of
a whole host of ideologies that have besett the busess community over the
past few years. Is seems that mankind, and managers in particular, have a
strong tendencey to be taken of compelling logics, many of which don't
work out in practice.
Can you provide information or experience that ISO 9000 does really
enhance innovation and learning in a significant number of organisations
that take it on, rather than the exceptional few.
I would very much appreciate concrete information.
Yours
Gray Southon
At 09:21 AM 16/7/97 -0400, William Buxton wrote:
>My take on ISO 9000 is that it's very compatible with LO. Its basic
>approach is: say what you're going to do, do it, and be able to prove that
>you did. Looks very much like establishing good conditions for an
>organization to learn from what works and what doesn't--to adapt, in other
>words.
>
>Sure, the best of ideas can be puffed up and dumbed down by Dilbert's
>pointy-haired managers, and ISO 9000 is certainly not idiot proof. But it
>beats a lot of other strategies, methinks.
Gray Southon
Consultant in Health Management Research and Analysis
15 Parthenia St., Caringbah, NSW 2229, Australia
Ph/Fax +61 2 9524 7822, mobile +61 414 295 328
e-mail gsouthon@ozemail.com.au
Web Page: http://www.ozemail.com.au/~gsouthon/
--Gray Southon <gsouthon@ozemail.com.au>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>