Roxanne Abbas wrote Vana, I'm curious as to why you are so concerned with
measurement.
Taurman comments on measuring
Measuring is vital to the development of attitude in an organization.
People learn what is important their own and the success of the
organization by watching other people's behavior. They watch and see who
is promoted, recognized, and reprimanded. With that information they
consciously and unconsciously decide what behavior will allow them to meet
their on goals.
Measuring is the major way in which managers communicate to employees what
is important to the success of the organization. The measurement does not
convey this message but the actions supervisors leaders managers take
because of the measurement tell people what is important to their success
and the success of the organization.
This happens whether or not the management carefully decides what measures
are important to the organization. To often the decision about measuring
has been left to accountants and the IRS. That is wrong because managers
have not always realized the impact on attitude of measurements.
Because of the way measurements cue action and then cause attitude, the
choices of what to measure are the most important decisions management
makes. This is true if attitude is important. Henry Ford gets credit for,
"Attitude is everything". Regardless I believe it and therefore believe
the decisions concerning what to measure are among the most important
because these measures guide actions. Actions cause attitude..
Tied closely to this is the recognition or reward system. It is not
important how we reward but what behavior is rewarded. Management
influences what is rewarded by what is measured.
My 2 cents,
Gene
Eugene Taurman
interLinx ilx@execpc.com http://www.execpc.com/~ilx
"There is no such thing as an immaculate perception.
What you see depends upon what you thought before you looked."
--Eugene Taurman <ilx@execpc.com>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>