As a follow-on to my last post, let me add that I would recommend that
you explore what Demming has to say about the areas of essential
knowledge in quality improvement. He departs from what many TQ/CQI
practitioners do and starts into the "mushy" territory of what
motivates the worker and what makes things happen in the
organizations.
--Clyde Howell orgpsych@augusta.net
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>