>>One of my favorite dictums from Dr. Eliyahu M. Goldratt: "Tell me how
>>you'll measure me, and I'll tell you how I'll behave."
>
>Is Goldratt speaking for himself or is he expressing his view of the human
>race? Isn't this the behaviorist's view taken one step further. We don't
>even have to reward people to control their behavior, all we have to do is
>measure. Certainly there is a degree of truth in that measuring probably
>generally does influence behavior. And for people who are more outer
>directed than inner directed, the influence is surely greater. But we
>aren't all puppets controlled by the strings of MBO.
Only things that get measured get done - I suggest. The only thing that
varies is the understanding and explicitness of the measure. As long as we
both understand what the measure is then that's fine. It becomes a problem
when we have different measures. Even worse when we both have the same
explicit measure - say financial performance - but I have a different
unstated measure of you - say, do you provide innovative ideas.
Sales is *relatively* easy in this regard. We can get the measures and the
rewards pretty clear and commonly understood. However the varieties of
possible measures in other jobs makes it even more important to get the
key measures explicit.
Paul
Paul Foley
Director
Kynesis
** orchestrating organisational change**
7 Burnside Road
Glasgow
G73 4RF
United Kingdom
Telephone (141) 634 5423
Fax (141) 634 5220
Email paul@kynesis.co.uk
Web www.kynesis.co.uk/inform
--paul@kynesis.co.uk (Paul Foley)
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>