Tom Dell,
There is some excellent literature on this issue. Unfortunately I no
longer have any references. One thing I know is that _after_ the
downsizing is already too late. Professional, empathic, caring concern
starting before the down-sizing, and inclusion of all employees in the
decision-making are two criteria.
--Rol Fessenden LL Bean, Inc 76234,3636@compuserve.com
1. Challenge the process. 2. Inspire a shared vision. 3. Enable others to act. 4. Model the way. 5. Encourage the heart.
(Compliments of Kouzes & Posner, "The Leadership challenge")
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>