Courses on Organisational Learning LO16916

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Andrew
"[Margaret Wheatley] may (I believe) mention that this is one of the
reasons that TQM has not lived up to all the expectations that it was
supposed too. People were more worried about getting all of the numbers
looking good for managers rather than focusing on improving quality to
the customers."

One possible (likely?) result of all this is that the numbers get better
and better, while quality (or productivity, or profit, or ...) get worse
and worse. Robert Austin calls this "measurement dysfunction." For a
scary and thought-provoking discussion of this, check out Austin's book
Measuring and Managing Performance in Organizations, Dorset House
Publishers (1-800-DH-BOOKS).

Dale

-- 
Dale H. Emery -- Collaborative Consultant
High Performance for Software Development Projects
E-mail: dale@dhemery.com
Web: www.dhemery.com

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• Next message: Philip Pogson: "Philosophical Questions LO16917"
• Previous message: Walter Derzko: "Learning Theory LO16915"
• In reply to: ANDREW GARY THOMASSEN: "Courses on Organisational Learning LO16851"
• Next in thread: Artur Ferreira da Silva: ""Quality" versus Quality LO16933"