Sorry, Andrew, and all of you, for changing the "Theared". But I think that
Andrew raised a more general and very interesting question:
[Host's Note: It's OK to change the subject line when appropriate. Please
be careful to use the same subject line unless a change is appropriate.
...Rick]
At 11:57 05-02-1998 +1200, Andrew wrote:
>I have just had the
>pleasure of watching a Margaret Wheatley video from the System Thinking
>series. In one of her statements she mentions how the analysis techniques
>invoked with TQM (i.e. SQC charts ) have inhibited experimentation
>associated with producing high quality goods and services.
>
>She may (I believe) mention that this is one of the reasons that TQM has
>not lived up to all the expectations that it was supposed too. People
>were more worried about getting all of the numbers looking good for
>managers rather than focusing on improving quality to the customers.
This is also true about the "Quality certification process" that a lot of
companies are going through. After beeing cerfied they have a lot of
rules, and manuals ( and number collecting processes) that, in some cases,
inhibit them from further Quality improvements and from develloping and
following new emergent winning strategies.
This is now beeing applied to professionals too. All across Europe good
and experienced trainers are beeing forced to follow "teaching the
teachers" courses ( that often are conducted by gouvernment selected poor
trainers...) in order to get "certified" ( which one needs if one wants
to be "qualified" to teach courses supported by Europeen founds). Is it
similar in other places ?
Sometimes, "Quality" is the opposite of Quality, isn't it ?
Artur
--Artur Ferreira da Silva <artsilva@individual.EUnet.pt>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>