Gene,
You give an interesting statement that caught my eye. I have just had the
pleasure of watching a Margaret Wheatley video from the System Thinking
series. In one of her statements she mentions how the analysis techniques
invoked with TQM (i.e. SQC charts ) have inhibited experimentation
associated with producing high quality goods and services.
She may (I believe) mention that this is one of the reasons that TQM has
not lived up to all the expectations that it was supposed too. People
were more worried about getting all of the numbers looking good for
managers rather than focusing on improving quality to the customers.
I myself have just been through a Masters course based on building the
class as a LO. Now this course only ran for 12 weeks but in that short
time the idea of number evaluation through effective system performance
would have been to put it politely a waste of time.
I believe that students must first grasp the philosophies and frame of
thinking that LO's have before they focus on things such as number
crunching.
One last thing I would like to raise is, how would you produce effective
system performance in a LO environment. Each organisation would be in its
unique environment and it is my belief that no universal system
measurement would be able to incorporate the many different LO's out there
in this universe
Andrew
--ANDREW GARY THOMASSEN <agt@students.mngt.waikato.ac.nz>
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