Pam:
I suggest picking up Gail Fairhurst and Robert Sarr's book, "The Art of
Framing: Managing the Language of Leadership." (1996) ISBN 0-7879-0181-4
Jossey-Bass.
They provide clear examples of mental models.
Jesse White
jeswhite@comp.uark.edu
"Industry without art is brutality" - Coomaraswamy
--"Jesse W. White" <jeswhite@comp.uark.edu>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>