JK Dabal writes
"A key component also that is missing from TQM, BPR, customer focus, systems
thinking is TRUST."
Trust is a importent part of TQM and it's not missing. Se for example
Demings rule no 8: 'Drive out fear. No one can put in his best performance
unless he feels secure'
WE Deming, Out of the chrisis
//Jesper Olsson
d.l.dwiggins@computer.org wrote:
> Jamal K Dabal writes:
> > Research has shown that although people working in large organizations
> > feel maxed out, less than 20% of human talent is being used. Covey's
> > research has also revealed that 25-50% of activities in large
> > organizations are of political games, and departmental rivalries. The
> > problem is not in team building or positive thinking. It is mostly in the
> > alignment of personal and organizational mission. A key component also
> > that is missing from TQM, BPR, customer focus, systems thinking is TRUST.
> > Only then will a paradigm shift happen to achieve better from all.
>
> The mentions of trust in this message and the thread on the subject
> prompts me to mention the book "Trust" by Frank Fukuyama (also author of
> "The End of History"). I'd planned to write something for the list after
> reading the book, but I've decided to bring it up now. I've only briefly
> scanned it so far.
--Jesper Olsson <jesper@JENNY.LF.SE>
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