On 14 Jul 98 at 18:40, Jim Vaillancourt wrote:
> I too have struggled with this issues. I work in healthcare and have been
> fascinated with the work of Eugene Nelson at Dartmouth. His work centers
> around a Value Compass and looks at healthcare from a financial, clinical,
> patient satisfaction, and clinical outcomes perspectives. Dr. Nelson's
> premise is that the quality of healthcare is more than the "hard"
> financial numbers. The number of days it takes to get back to work is a
> very important "financial" measure for patients and so should be for us as
> well. But ... healthcare managers look at costs (days in the hospital,
> resources consumed). Moving from those measures to other "softer"
> measures is equally hard.
Jim, as someone working to provide consulting in healthcare, I'm
very interested. Could you provide some citations of places to look
for Dr. Nelson's work? Thanks in advance.
-- Malcolm Burson mooney@maine.maine.edu Malcolm C. Burson Management Solutions mooney@maine.maine.edu"Knowledge must be gained by ourselves. [Hu]mankind may supply us with the facts; but the results, even if they agree with previous ones, must be the work of our mind. --Benjamin Disraeli
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