On Oct 6, 7:04pm, rn@tpg.no wrote:
> 2. How can we explain the success of certification programmes
> like ISO 9000 ? ... seems to
> be having a great symbolic importance for many companies.
I don't know of any studies, but it's clear that ISO 9000 is seen as a
marketing requirement, particularly for overseas sales.
Cheers,
Bill Buxton
--"William Buxton" <wbuxton@hns.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>