At 07:04 PM 10/6/98 +0200, Roald wrote:
>
> 1. Why is it that people who really want quality tend to destroy
>that movement through a concept called Total Quality Management - TQM.?
>There are many good elements in the philosophies, methods and tools
>usually connected with this label, but why defocus from the real quality
>improvement processes by focusing so much on the label itself, by calling
>a book the"TQM;An integrated approach " instead of "Quality; An integrated
>approach" ? (We have similar developments in use of LO and KM)
Companies that get great quality do it by focus on the processes or the
way their people do the work. Their emphasis is simply on making all the
process work up to their capability which delivers least cost and best
quality at the same time and at the same point.
All the names we use for what Deming and Juran taught are some else trying
to make it sound more salable. Just like Senge. He took part of what
Deming taught and Deming companies did and said look how important it is
to be a learning organization and how important it is to understand the
systems. Deming said it years before and many understood but a Learning
Organization is more marketable.
> 2. How can we explain the success of certification programmes
>like ISO 9000 ? As far as I am informed a great number of companies have
>used incredibly amounts of money and time in the planning and preparation
>for certification. To obtain the certificates and maintain them seems to
>be having a great symbolic importance for many companies. Does anyone
>know, based on empiric research, how these certification programmes
>benefit the certified companies in the long run?. In other words which are
>the sustained effects on quality and continuous improvement of quality ?
The magazine Automotive Industries published with in the last few months a
summary of the benefits of QS 9000. In a nut shell half the companies
benefited from the process because their mangers used the process to
change behavior others simply looked at it as a need to comply. For them
it may have been an increase. Depends on the belief system of the
managers.
Eugene Taurman
interLinx ilx@execpc.com http://www.execpc.com/~ilx
What you are is determined by the thoughts that dominate your mind.
Paraphrase of Proverbs Ch 23 vs 7 KJV
--Eugene Taurman <ilx@execpc.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>