Question asking in the workplace LO21766

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Replying to LO21736

Andrew,

When I read the answer offered by John Gunkler I've remembered something
from Taiichi Ohno.

Mr.Ohno (Toyota Production System) wrote that one of his favorite tools
searching to solve a problem have been to ask 5 times why... I agree with
our fellow John Gunkler when he says that he likes Why - for
"justifications" and How for "implementation". I just would like to
remember Ohno's insight, because we have to search the problem root ,
before start with an action planning. I fee l that there no time to waste
with not important things.

Regards.

Marcelo Cabeda
dbw@zaz.com.br

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"Marcelo Cabeda" <dbw@zaz.com.br>

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