>>What could prevent people to learn from their errors?
>
>The bosses attitude about errors. If the boss believes the person is the
>problem he or she will drive people to cover up errors. Errors can only be
>used to learn i f the culture exposes errors.
One of my first bosses had an expression that he liked to repeat (so often
he was the butt of good natured jokes). "We believe in corporal punishment
around here. After a few good beatings, people don't make mistakes
anymore. Actually, they don't do much of anything anymore."
It got his point across.
Bill Braun
The Health Systems Group
- Physician Leadership Training
- Simulation Modeling for Healthcare
http://www.hlthsys.com
--Bill Braun <medprac@hlthsys.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>